DX Store Limited - Privacy Policy

Last Updated: March 2026
DX Store Limited ("DX Store", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (dxstore.hk), make purchases, use our services (including consignment and grading), or interact with us via IG, Carousell, eBay, or Collectors Holdings Inc. We operate on the Storeberry platform and comply with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) and applicable laws.[[1]][[2]][[4]]

By using our services, you consent to the practices described here. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect information you provide voluntarily or generated through use:

• Account & Registration: Name, email, phone, password, address, HKID (for high-value consignments).
• Orders & Payments: Billing/shipping details, payment info (e.g., PayMe, credit card—processed securely by third parties, not stored by us).
• Customer Data: For consignments/grading—item details, photos, contact info you provide.
• Usage Data: IP address, browser type, pages visited, device info (via cookies for site functionality).
• From Third Parties: Storeberry (on your behalf for checkout data), social platforms (if you log in via IG/Carousell).[[1]][[2]]

We obtain explicit consent before collecting customer data and ensure third parties (e.g., SF Express for shipping) comply.

2. How We Use Your Information

We use data for legitimate business purposes:

• Process orders, payments, and deliveries.
• Manage accounts, loyalty programs, and communications (e.g., order confirmations, grading updates).
• Provide services: Consignment listings, grading submissions, inventory sync across channels.
• Improve site: Analytics, personalized recommendations (e.g., TCG bundles).
• Marketing: Emails/newsletters (opt-out anytime); promotions via IG.
• Legal: Fraud prevention, compliance.[[1]][[2]]

Data is used only with authorization; new uses require notice and consent.

3. Cookies and Tracking Technologies

We use cookies for:

• Essential functions (cart persistence, login).
• Analytics (Google Analytics—aggregated data).
• Preferences (dark mode theme).

Manage via browser settings. Our site uses Storeberry's tracking; review their policy for details. Opt-out available.[[1]]

4. Sharing and Disclosure

We share only necessary data:

• Service Providers: Storeberry (platform), SF Express (shipping), payment processors—bound by contracts.
• Business Partners: For consignments (e.g., authenticators); with consent.
• Legal: If required by law, fraud investigations, or to protect rights.
• No sale of data; no public disclosure without consent.[[1]][[2]]

International transfers (e.g., to Storeberry servers) use safeguards.

5. Your Rights and Choices

Under Hong Kong law:

• Access/Correct: Request your data via support@dxstore.hk (free, within 40 days).
• Withdraw Consent: Opt-out of marketing; delete account (may affect services).
• Object/Portability: Challenge processing; export data.
• Complaints: To us or Hong Kong's Privacy Commissioner.

Minors under 18 need parental consent.[[1]]

6. Data Security and Retention

• Security: Encryption, firewalls, access controls, employee training (per Storeberry standards). Report breaches within 72 hours if applicable.
• Retention: As needed for services (e.g., 7 years for orders per tax law), then anonymized/deleted.[[1]][[9]]

7. Children's Privacy

Our services are not for children under 13. We do not knowingly collect their data.

8. Changes to This Policy

We may update this policy; changes posted here with notice via email/site. Continued use constitutes acceptance.[[1]]

9. Contact Us

Questions? Email support@dxstore.hk or DM @dxstore.hk on IG. For Storeberry-related queries, see their policy.[[1]][[4]]

Governing Law: Hong Kong SAR.[[2]]