DX Store Limited - Privacy Policy

Welcome to DX Store's FAQ page. Here you'll find answers to common questions about our TCGs, collectables, action figures, consignment services, and grading. For personalized help, contact us via IG (@dxstore.hk) or Carousell (dxstore.hk).[[4]]

Shopping & Orders

• What payment methods do you accept?
  We support PayMe, FPS, credit cards (Visa/Mastercard), and bank transfers. All transactions are secure via Storeberry's integrated checkout.

• How do I track my order?
  Once shipped, you'll receive a tracking link via email (Order Confirmation template). We use SF Express for Hong Kong deliveries—typically 1-3 days.

• What are your shipping rates and free shipping threshold?
  HK$40 flat rate for Hong Kong Island/Kowloon; free shipping on orders over HK$500. International shipping available via SF Express—contact us for quotes.

• Can I cancel or modify my order?
  Orders can be canceled within 1 hour of placement if not yet processed. Contact support immediately via chat or email for changes.

• What is your return policy?
  Unopened TCG products and collectables: 7-day returns for store credit (buyer pays return shipping). Graded/custom items are final sale. Proof of condition required.

Products & Inventory

• How do you describe card conditions (e.g., NM, Mint)?
  We use standard TCG grading: NM (Near Mint: minor wear), LP (Lightly Played: visible wear), MP (Moderately Played: creases). Photos provided for singles.

• Do you offer bundles or pre-order options?
  Yes! Check our "Deals" section for TCG bundles. Pre-orders for upcoming sets have expiry dates and deposit requirements—inventory tracked automatically.

• Are products available for both online and in-store purchase?
  Yes, via Storeberry sync. Toggle "Online" and "Retail" status ensures real-time stock across channels (IG, Carousell, eBay, Collectors Holdings).

Consignment Services

• How does consignment work?
  List your items via our seller portal: upload photos, set condition/price/reserve. We handle sales (15% commission), you get paid post-shipment. Approval within 24 hours.

• What items can I consign?
  TCG singles/boosters, action figures, collectables in good condition. No counterfeits or damaged goods. Minimum value HK$100 per item.

Grading Services

• What grading tiers do you offer and what are the prices?
  Basic (HK$150: condition only), Standard (HK$300: numeric grade), Premium (HK$500: slabbed w/ label). Turnaround: 7-14 days.

• How do I submit items for grading?
  Use our online form: upload photos → select tier → pay deposit → drop off at store or mail. Track status via dashboard (Booking Reminder emails sent).

• Do you accept third-party slabs (e.g., PSA)?
  Yes, for re-grading or crossover services—additional fee applies. We partner with local authenticators.

Account & Membership

• How do I create an account?
  Sign up during checkout or via "My Account." Enjoy loyalty points, member-only discounts, and order history.

• What are the membership benefits?
  10 levels: Earn points on purchases (redeem for discounts/free gifts). Refer friends for bonus points.

Store Info

• Where is DX Store located?
  Hong Kong-based (exact address on Contact page). Open for pickups Mon-Sat 12-8 PM. New since 2025!

• Do you host events or tournaments?
  Yes! Check our IG for Pokémon/Yu-Gi-Oh! events. Pre-register via site.